Anglais en BTS Tourisme : 3 exemples de courrier commercial

Tu trouveras ici 3 exercices de courrier commercial pour l'épreuve d'anglais du BTS Tourisme. L'idéal serait de prendre les exercices, de les faire, puis de regarder le corriger après. Essaie vraiment de te tenir à cette méthode, c'est comme cela que tu vas pouvoir progresser et t'entrainer pour de vrai !

Si ce n'est pas déjà fait, je te conseille au préalable de faire un tour sur la méthodologie complète de l'épreuve d'anglais du BTS Tourisme, pour avoir une vision globale de cette épreuve coefficient 3.

Situation : You work for "Vacances de rêve" a travel agency located at 10 boulevard Voltaire 75011 Paris. You have been in charge of renting a car and booking a hotel for your British client Mr Smith. He currently lives at 8 boulevard des Capucines 75002 Paris and he will spend a week in Nice with his family next July.

Task : Use the following elements to write a confirmation letter for the reservation you have done for him.

Elements :

- Hotel : Le Rivage**** - piscine/wifi gratuite/spa/à 100m de la mer

- 4 personnes : 1 chambre double + 1 chambre 2 lits simples (adjacente) vue mer

- Arrivée : 10 juillet (14h), départ : 17 juillet (avant 11h)

- Prix : 3 300 €

- Voiture : du 10 au 17 juillet à l'agence Hertz, aéroport de Nice, BMW Serie 2 décapotable - transmission automatique - assurance (vol, au tiers avec franchise) - 2 000 km - 650 €

Vacances de rêve 10 Boulevard Voltaire 75011 Paris

3 Novembre 2021

Mr Smith 8 Boulevard des Capucines 75002 Paris

Dear Mr Smith

Confirmation of your reservation

Following your request I am pleased to confirm that I booked on your behalf a double room and an adjoining twin room, both with seaview in Hotel Beau in Rivage in Nice. You will check-in on 10 July at 2:00 pm and check-out on 17 July before 11:00 am.

This beautiful 4-star hotel enjoys a swimming pool although it is also ideally situated a hundred metres away from the sea. It offers spa facilities and a free wifi connection is available in the hotel. The total price of the rooms for 7 nights for 4 persons amounts to 3300 €.

I also remind you that a BMW Serie 2 convertible with automatic transmission has been reserved for you at the Hertz office in Nice airport. You will pick it up it on 10 July at 10:00 am and will drop it off on 17 July at 10:00 am.

The car rental comes with limited mileage (2000 kms), CDW deductible and theft insurance. You will find all the details in the insurance policy enclosed. The price is 650 € for the period.

I thank you for trusting our agency and remain at your disposal for any information.

Your sincerely (signature) Carole Alonso Travel Agent - Vacance de rêve

Situation : You work for "Escapade et Découverte" an event company located at 5 rue du Port, 35400 Saint Malo. Mrs Martin the Human Resources manager for 'La pêche bretonne' in Saint Malo (25 rue des Remparts) put you in charge of organizing a 3-day incentive trip to Brighton (Sussex, UK) for twenty members of her team next June. They need to work and to relax.

Task : You write an e-mail to the Tourist Office of the city to get information about the conference facilities there are and also to know more about visits and the activities they offer for groups.

From : Carole. Dupont@escapade-et-découverte.org To : visitbrighton@brighton.com Subject : Information about

Dear Madam or Sir

I am planning a 3-day incentive trip in your city for a group of twenty members of staff of a French company.

I would like to enquire about the meeting facilities available in Brighton whether they are located in hotels or not. They should have natural light for more comfort and complete audiovisual equipment.

Moreover could you please send me information about the private guided visits organised in French for groups

around Brighton? I need details such as the visit schedule, the price and the tour route.

Finally I would be grateful if you could suggest relaxing activities for incentive trips such as specific spa services or

entertaining typical and out of the ordinary workshops.

I thank you in advance for your help and look forward to hearing from you as soon as possible.

Best regards Carole Dupont Trip planner - Escapade et Découverte (St Malo - France)

Situation : You work for Hotel des Alpages (4 allée du Lac, 74110 Avoriaz), a four-star hotel in a French alpine ski resort and Mrs and Mr Johnson (12 Lake District Drive, Liverpool, UK) a couple of British guests left a note to complain when they checked-out.

Task : M. Dubois the manager put you in charge of writing for him a letter to deal with that complaint. Use their note below to do so.

Hotel des Alpages 4 allée du Lac 74110 Avoriaz

10 April 2017

Mrs and Mr Johnson 12 Lake District Drive Liverpool, UK

Dear Mrs and Mr O'Connor

Your complaint about your stay at Hotel des Alpages

I am sorry for the problems you had during your stay with us and thank you for reporting them to help us improve our service. I inquired about the room you were given and it appears it was our mistake but unfortunately it was impossible for us to meet your requirement when you checked-in as there were no more vacancies at the time. Apart from the mountain view do hope you appreciated the comfort of that room and the special care we give to pampering our guests.

As far as the wifi connection is concerned, please be assured that we did our utmost so that the internet access provider solved the technical problem as soon as possible but I cannot deny the inconvenience.

Consequently, as it is impossible for US not to meet our guests' expectations we are looking forward to having you at the hotel and having the pleasure to offer you a free access for two persons to our outstanding spa during your stay.

I hope again you will accept our sincere apologies for the inconvenience you experienced and be sure that we will be even more focused on satisfying our guests.

Yours sincerely (signature) M. Dubois Hotel manager

1) L’oral d’Anglais du BTS Tourisme raconté par une diplômée

2) Exemple de compte rendu en anglais en BTS Tourisme

3) Comment se déroule l’épreuve de GRCT du BTS Tourisme ?